At globalsportplus, we want you to be completely satisfied with your purchase. If you are not happy with a product, we offer a straightforward exchange and return process. Please review our policy below to understand your options.
1. Eligibility for Exchanges and Returns
You may request an exchange or return within 14 days of receiving your order. To be eligible, items must be unused, unwashed, and in their original condition, packed in the original packaging with all tags and labels attached, and accompanied by proof of purchase, such as an order confirmation email or receipt.
Certain items, such as discounted products, personalized goods, or final sale items, may not be eligible for return. Please refer to the product page for specific details.
2. How to Request an Exchange or Return
To initiate an exchange or return, please contact us at [email protected] with your order number, item details, and reason for return or exchange. Our team will guide you through the process and provide you with the necessary instructions.
3. Return Shipping Costs
Customers are responsible for return shipping costs unless the item received was incorrect or defective. We recommend using a trackable shipping method to ensure your return reaches us safely.
4. Processing Exchanges and Returns
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your exchange or refund request. If approved, we will ship the replacement item within 5-7 business days for exchanges. For returns, we will process your refund to the original payment method within 7-10 business days. Shipping fees are non-refundable.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at support@globalsportplus.com with photos and a description of the issue. We will arrange a replacement or refund at no additional cost to you.
6. Non-Returnable Items
The following items cannot be returned or exchanged: gift cards, items marked as final sale, and customized or personalized products.
7. Contact Us
If you have any questions about our Exchanges and Returns Policy, please reach out to us at:
Email: [email protected]
Address: Unit C2, Aerodrome Business Park, Jordanstown Road, Rathcoole, Co. Dublin, Ireland
Thank you for shopping at Globalsportplus!
